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Title: Technical Support Representative (Level I)

Qualifications:

Exceptional customer focus with an emphasis on enhancing the customer experience
Good oral and written communication skills
Ability to handle a high volume of phone calls in a structured environment
Proficient in Windows-based computer skills

This is a Work from Home position that will require you to provide and maintain your own equipment; specifically a Windows-based computer, reliable Internet service and USB Headset with microphone. You will also need to be able to provide a quiet work environment, from which you will take calls. You will be held to the same standards as in-house techs and are expected to read and abide by the policy handbook. Any violations of company policies will result in the same actions as stated in the employee handbook. You will be given tools to work with and it is your responsibility to use them appropriately and within company guidelines.

Minimum technical requirements for Work at Home position:

Must meet all requirements. Please check applicable boxes.

Computer requirements:

Desktop or Laptop PC (No Macintosh computers)

1GHz processor

Windows XP, Vista or Windows 7 operating system

1GB of RAM (Vista and Windows 7 must have 2GB)

Sound card and speakers

15" monitor

Functional webcam and microphone (software download instructions will be provided upon selection for interview).

Windows Internet Explorer 7

Java Runtime Environment 1.4.2

Cisco VPN Client (software provided by teleNetwork)

Virus and spyware protection software and a working firewall (Windows firewall is fine)

Additional software programs which may be required including Adobe Acrobat reader.

Network requirements:

Broadband Internet connection (DSL and cable but not satellite, dial-up and wireless. A wireless network inside the home is allowed for the computer)

Skype compatible USB headset

Network device capable of providing internet connection to 2 or more devices via Ethernet (DSL modem with router capabilities, router or switch)

1.5Mbps Download Speed & 0.5Mbps Upload Speed

Home requirements:

Dedicated space with adequate work surface.

Work area must be free from background noise and distractions

Live in Texas, Arizona, Colorado, Florida, Kansas, Utah, South Carolina or North Carolina

Full time commitment

Primary job

Previous work at home, customer service, call center, or internal helpdesk experience

If you meet the minimum requirements listed above, to apply for our Work At Home position.

About teleNetwork, Inc.

teleNetwork is a leading provider of outsourced technical support services and help desk solutions for industry leaders in telecommunications and management consulting. teleNetwork services include telephone support, web based chat, e-mail support, web portal support, and remote support enabling its agents to respond to each customers unique support requirements. teleNetwork services are leveraged by telephone companies, Internet service providers, wireless carriers, management consulting firms, managed services organizations, application service providers, and web hosting service providers providing turnkey customer care solutions.

FLSA (Fair Labor Standards Act):

As a Technical Support Representative Level 1 you will be eligible for all benefits that are outlined in the Fair Labor Standards Act. This will include payment of over time for all employees who are properly authorized to work over normal work week hours. teleNetwork, Inc. is required by this act to compensate non-exempt employees overtime pay at a rate of one-and-one half the regular pay rate for this position.

TELENETWORK IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER.

To find out how teleNetwork can help you, submit a sales inquiry.